Refund Policy

Every generation on MoraViral uses real, paid AI computing power, so refunds work as described below. This policy is part of our Terms of Service.

1. Failed generations

If a generation fails or times out, its credits are returned to your balance automatically. You don't need to contact us.

2. New subscriptions: 7-day refund

If you subscribe for the first time and have not used any credits, you can ask for a full refund within 7 days of your first payment. If you have used some credits, we may offer a partial refund at our discretion.

3. Renewals

Monthly and yearly renewals are not refundable once the new period has started. You can cancel any time from the Billing page to stop future charges; you keep your plan until the end of the period you paid for, and you keep your remaining credits.

4. Credit boosts

One-time credit boosts can be refunded within 7 days only if none of their credits have been used.

5. Exceptions

We do not refund accounts suspended for breaking our Terms, or for dissatisfaction with the creative result of a generation that completed successfully. If something went wrong on our side, such as a billing error or a long outage, contact us and we will make it right.

6. What happens after a refund

Credits granted by a refunded payment are removed from your balance. Refunds go back to your original payment method through PayPal and usually appear within 5–10 business days. Your legal rights as a consumer where you live are not affected.

7. How to request a refund

Email info@moraviral.com from your account email with the subject "Refund request" and your PayPal transaction ID, if you have it. We reply within 2 business days. Please contact us before opening a PayPal dispute, as we can usually resolve it faster.